Delivery & Returns

Gills Building Supplies Internet Deliveries

 

ALL INTERNET DELIVERIES ARE MADE VIA TAIL-LIFT VEHICLES, AS SHOWN IN (fig:1)

WE ONLY USE CRANES OR HI-ABS FOR LOCAL DELIVERY, which will be determined based on postcode.

ALL ITEMS ARRIVE ON PALLETS AND ARE EITHER IN BULK BAGS OR IN HANDY BAGS STACKED

WE DO NOT HAVE A PALLET OR BAG RETURN SERVICE, THE CUSTOMER IS RESPONSIBLE FOR DISPOSING OF ALL PACKAGING

Gills Building Supplies Ltd will not be held responsible for any failure to deliver your order within the stated timescales, provided that we deliver your order within 30 days of receiving your payment, or any such longer timeframe that we have expressly agreed with you. As such, we strongly advise that you do not book tradesmen until you have received your goods, and checked that your order is complete and free from any damage. We are not liable for any consequential or indirect losses caused as a result of delivery delays.

fig:1 type of vehicle we use for internet deliveries

Dimensions of Tail Lift: Width: 2.55m Length: 11.00m height:4.00m

BEFORE PLACING AN ORDER

We use 26 and 18 tonne vehicles that requires sufficient access to the delivery point and room to manoeuvre around safely, to avoid disappointment of a failed delivery, ensure THE OFF-LOADING AREA meets the following a successful delivery.

A minimum width of 3 metres is required for vehicle access

Free of any obstacles such as low hanging trees

Reasonable level HARD SURFACE for off-loading (each Pallet can weigh as much as 1 tonne)

Hand pump trucks CAN NOT operate on soft or loose or soft ground such as grass or gravel

ALL DELIVERIES ARE MADE KERBSIDE & REQUIRE A SIGNATURE (unless otherwise agreed and confirmed before hand) FAILURE TO DO SO MAY RESULT IN RE-DELIVERY CHARGE OF £45.00 + VAT PER PALLET

For health & safety reasons for you, the driver and the public, it is at the driver’s discretion to deem the delivery point unsuitable for off-loading and are within their rights to refuse to unload any consignments; alternatively, they may suggest off-loading near as possible to the required point where it is safe to do so.

PLEASE NOTE: Charges will be incurred if you have unsuitable access, if the delivery cannot take place due to these conditions then a minimum £60.00 + VAT per pallet return cost will be incurred, see our full Terms & Conditions for more information.

Gills Building Supplies Ltd aim to deliver all goods within 72 hours of receipt of your order.

Gills Building Supplies ltd do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and breakdowns

RETURNS

The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 12 O'Clock midday this must be cancelled by 4pm on the same day. If ordered after 12 O'Clock midday, cancellation must be made before 4pm the following day.

Cancellations should be made by telephoning 01922 452221 between the hours of 9.00am and 4.30pm - Monday - Friday

Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £60.00 + VAT per pallet plus any zonal charges.

Returned loads, if cancelled en route, will incur a return delivery charge of £60.00 + VAT per pallet, this will be deducted from any refund due.

Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances we will attempt a re-delivery at your request for a charge of £60.00 + VAT per pallet. If you have any queries relating to this or any other issue please call us on 01922 452221.